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Frequently Asked Questions

When do I pay my rent & how?

Rent is due and payable on the first of each month, and can be paid either through our Online Tenant Portal or in cash at Paylease community locations http://www.paylease.com/cashpay/locations .

Can I use my security deposit for my last month of rent?

Unfortunately No, late fees shall accrue & will be deducted from your security deposit refund, if any.

How do I report a repair?

Contact us via our online tenant portal or call/text us at (276)698-5019.

I can't get into my unit & or lost my keys, what should I do?

Contact us via our online tenant portal or call/text us at (276)698-5019.

I want to change the color of my unit & make other changes, may I do this?

Unfortunately no. If any alterations or other changes are made we will deduct from your security deposit.

What happens if I don't pay rent?

Late charges shall accrue & dependent on the length of non payment eviction proceedings will occur.

When I move out, how can I get my security deposit back?

To get your deposit back, return the unit cleaned and ready for inspection—including appliances like stoves, showers, and refrigerators—then provide a forwarding address; we’ll send your deposit or a list of lawful deductions within 45 days per Virginia law.

How do I switch accounts on Tenant Web Access?

Please refer to the instructions in this document: Switch TWA Account Instructions

How do I download and setup rmResident on my phone?

Please refer to the instructions in this document: rmResident Download Instructions